We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time TenantDen decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.
This Policy applies to TenantDen, and it governs any and all data collection and usage by us in compliance with applicable regulations. Through the use of these Services, you are consenting to the data collection procedures expressed in this Policy.
We gather various types of information from our users, as explained in more detail below, and we use this information internally in connection with our Services, including to personalize, provide, and improve our Services, to allow you to make payments, to communicate with you, and to analyze how you use the Services. In certain cases, we may also share some information with third parties, but only as described below.
When you make use of our Services, we may collect and process a variety of personal information about you and from various sources which may include but are not limited to the following as described below:
Please note that you can choose not to provide us with certain information, but this may limit the features of the Services you can use.
We may collect certain information (which does not identify you as an individual) about your use of the Service through the use of tracking technologies or by other passive means and other relevant statistics, including the following:
Usage Data: When you access and/or make use of our Services, we collect details of your visit such as traffic data, date and time of your visit to the Service, logs, location, error tracking information, and other usage data and resources that you access and use on or in the Services.
Device and location information: We may also collect information about your mobile, internet connection, and computer device, such as your operating system, IP address, and browser type. For example, we make use of Google Analytics to track and collect these kinds of information. We may also collect location through the use of geolocation technology.
Links: The Service or contents made available on the Service may include links in a format that enables us to keep track of whether these links have been followed by IP addresses. We use this information to improve the quality of our services and design.
Beacons: Beacons (also known as “pixel tags” or “clear GIFs”) are 1×1 single-pixel graphics that allow us to count the number of users who have visited or accessed the Service and to recognize users by accessing our cookies. We may employ beacons to facilitate Service administration and navigation, track the actions of users of the Service, compile aggregated statistics about Service usage and response rates, and provide an enhanced online experience for visitors to the Services.
Information automatically collected by third parties about you
Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed forms, and emails. TenantDen intends to use personal information only for the purpose for which it was requested, and for any additional uses specifically provided for on this Policy.
TenantDen uses the information collected from you to provide, improve, and develop the services we provide to you, serve you adverts that we think might be of interest to you, communicate with you, offer you a better service, and protect us and our users. When you interact with or make use of the TenantDen service, we use a variety of technologies to collect information about you for various reasons.
To create and service your user account on the service and to enable certain functionalities for your use on our Services.
To validate your identity and identify you as a user of the Services and ensure the security of your account -e.g., by sending an email or SMS to confirm that you are the owner of the email address or phone number linked to your user account.
To personalize the content and information that we may send or display to you, to offer location customization (where permitted by applicable law), connect with other users, personalized help and instructions, and otherwise personalize your experiences while using our website and/or our services, such as developing and offering you with new features to the services we are providing you.
Conducting research and analysis to help develop relevant and helpful features.
Except as described below, we do not sell, rent, trade, or otherwise share personal information collected through the Service because we are committed to maintaining your trust:
With other TenantDen users: We may share certain information about you with other Service users, such as your name, username, profile image, and other information that you make available on your profile publicly.
Other public information: Although we may restrict certain information about you to other users of the TenantDen Service, we may still share certain public information about you with other users of the Service
Service providers: We may provide collected data to certain service providers such as our payment processor/partners that we may make use of from time to time for payment processing. They may use your data to perform services for us and may have access to, store, and process your personal data to provide services on our behalf. Such services may also include verifying your identity, preventing, detecting and protecting against fraudulent activity or abuse of our services, conducting internal research and analytical assessments, processing your transactions, maintaining your account(s) and providing you with customer support services. We may share personal information or any information collected through the Service with these third parties for the purpose of enabling them to provide these services and they may have controlled and limited access to the database of user information.
Subsidiaries, business partners and affiliates: We may share personal information or any information collected through your use of the Service with our subsidiaries and affiliates for the purposes for which you provided the information or as reasonably necessary for our internal administrative and business purposes. We may share your Personal Information with our business partners. Some of these business partners may use your personal information to facilitate the offering of services or products that may be of interest to you. We may also share your Personal Information as otherwise described to you at the time of collection.
Analytics Partners: When you provide your personal information to us, we may make certain personal information available to certain third parties for analytics purposes, including but not limited to leveraging third-party tools and services to host, track, integrate, manage user's interests, usage pattern, and/or functionality available through our Services. We will only share your personal information with analytics partners for the improvement of our own service and/or to deliver the TenantDen services to you. We do not in any way sell your personal information to advertisers.
Merger and acquisition: We may disclose or transfer personal information or any information collected through your usage of our Service to third parties who acquire all or a portion of TenantDen’s business, whether such acquisition is by way of merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.
Compliance with laws: We may disclose personal information or any information collected through your usage of the TenantDen Service if we are required to do so by law or pursuant to legal process, in response to a request from government officials, law enforcement authorities or a valid subpoena, or as necessary or appropriate in connection with an investigation of illegal activity, including without limitation to prevent, investigate, detect or prosecute any criminal offense or attack.
Consent: We may share personal information in accordance with any consent you provide.
Aggregate Information: We share aggregate statistical data for the improvement of our Services. We may also share aggregated or de-identified information with third parties at our discretion.
We keep your personal information only as long as necessary to provide you with the TenantDen Service and for legitimate and essential business purposes, such as maintaining the performance of the TenantDen Service, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal information for as long as you are a user of the TenantDen Service.
If you request, we will delete or anonymize your personal information so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal information, including situations such as the following:
If there is an unresolved issue relating to your use of the service, such as an unresolved claim or dispute, we will retain the necessary personal information until the issue is resolved;
Where we need to retain the personal information for our legal, tax, audit, and accounting obligations, we will retain the necessary personal information for the period required by applicable law; and/or,
Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users and the platform.
General Data Protection Regulations grant you certain rights ('information rights') which provide you with:
As a matter of policy, we are committed to protecting your data and as such, TenantDen takes precautions to protect your information. We adopt commercially reasonable measures to secure Personal Information by using physical and electronic measures designed to ensure the integrity and security of the Personal Information we hold. When you submit sensitive information via the Service, your information is protected. Any payment transactions will be encrypted using SSL technology. Where you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
However, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Although we will do our best to protect the personal information that we gather about you, the transmission of information via the internet is not completely secure and as such, we cannot guarantee the absolute security of your data transmitted to the Service; any transmission is at your own risk. We have implemented various policies including encryption, access, and retention policies to guard against unauthorized access and unnecessary retention of personal information in our systems.
If you are a resident of California, this section provides additional information about specific rights regarding your personal information in accordance with the California Consumer Privacy Act (“CCPA”).
Personal Information we collect
The following is a list of personal information that we collect or have collected from California residents over the past twelve months. We will update this disclosure from time to time as appropriate.
Unique identifiers such as your first name, last name, gender, or similar identifier, address, or IP address;
Internet or other electronic network activity information, including content interaction information, such as content downloads, search history, transaction and interaction data on your use of our Service and from links in our emails sent to you;
geolocation data, such as the location of your device or computer;
Photo, video or visual information, such as your profile photo;
inference data, such as information about your purchase preferences, interest, feedback, and survey responses;
Other information that identifies or can be reasonably associated with you (e.g., the information you voluntarily provide as you use the TenantDen services, such as additional profile information or user-generated content).
How we collect personal information
We obtain the categories of personal information listed above from the following sources:
Directly from our Services users when they provide the information to us.
Indirectly from you as you navigate through the Services. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
From third-party service providers.
Categories of personal information disclosed for our business purpose
The personal information that we disclosed about consumers for a business purpose over the past (12) twelve months falls into the following categories as established by the California Consumer Privacy Act:
Identifiers such as your name, email address, billing address, or IP address;
Personal information, such as a credit card number, for example, if we use a third-party payment processor;
Your age, age range, gender, or other protected classifications, for example, if you choose to participate in a survey distributed by us or fill the User Content form;
Geolocation data from your IP address
Access request rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. But only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. Designated agents must submit proof that the consumer has authorized them to act on their behalf. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. If you wish to do any of these things, please contact us. Once we receive and verify your request, we will disclose it to you. You may make up to two (2) requests, no more than twice in a twelve-month period for information as to:
The categories of personal information we collected about you or shared with our service providers for business purposes.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting that personal information.
The specific pieces of personal information we collected about you.
Right to deletion of personal information
You have the right under the California Consumer Privacy Act to request the deletion of your personal information. If you wish to do this, please contact us. Depending on your data choices and subject to applicable regulations, certain services may be limited or unavailable.
We may, however, deny your deletion request if retaining the information is necessary for us or our service providers(s) to:
Complete the purpose for which we collected the personal information, provide a service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Exercise free speech; ensure another consumer's right to exercise their free speech rights or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq. or other legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
You have the right not to receive discriminatory treatment for the exercise of your rights under the CCPA, and TenantDen will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.
TenantDen's Services are not directed to and do not knowingly collect personally identifiable information from, children under the age of eighteen (18). If it is determined that such information has been inadvertently collected on anyone under the age of eighteen (18), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database.
Account information: You may update certain information you provide to us (such as your password, name and email address) by logging into your TenantDen account or contacting us through our support channel at firstname.lastname@example.org. Also, if you decide to delete your TenantDen account, please contact us at email@example.com but note that we may retain certain information where required or permitted by law. We may also retain cached or archived copies of certain information about you and your usage of the Services for a certain period of time.
Advertising Preferences: We try to serve you ads that we think will be relevant to your interests. If you would like to modify the information we and our advertising partners use to select these ads, you can do so through your preferences settings on the website.
Do not track: Some browsers have “Do Not Track” features that let you send a request to sites to not track your online activities. We, like many other sites, do not honor those requests.
Links to other sites or resources
Feedback, comments, requests for technical support, and other communications relating to the Site and the services should be directed to us at firstname.lastname@example.org.